Frequently Asked Questions
Everything you need to know about shopping with Chinatown Country Club.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
We accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Are the products authentic?
Yes, Chinatown Country Club guarantees the authenticity of every product we sell. we work directly with premium designers and authorized distributors to ensure the highest quality standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a secure checkout experience.
How do I determine the right size for me?
Each product page features a detailed size guide. Since we carry various international brands, we recommend checking the specific measurements provided or contacting our customer service for personalized advice.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via email.